The Veterinary Clinic, Lazy Hill

Firstvets – Aldridge (established 1999) is a small-animal practice that’s part of the CVS Group and is listed as an RCVS General Practice. Based on the services listed and what owners describe, it appears set up for routine preventative care (vaccines, parasite control, nurse clinics) as well as medical work-ups and procedures (diagnostics, surgery, dentistry).

Decision-relevant specifics owners mention include

• •Rapid urgent access: one owner reports getting an emergency appointment within half an hour for a guinea pig.
• •Clear, unrushed decision-making: a vet “talked us through our options” and didn’t pressure the owner to decide quickly.
• •End-of-life care: a euthanasia experience is described as respectful, including the pet being wrapped in a clean blanket to take home.
• •Mixed reports on phone triage: one reviewer describes being told to “try other vets” when calling about a crying, painful puppy, contrasting with other reviews praising supportive staff.

Services

Services and capabilities mentioned on the clinic website include

• •Consultations (including nurse consultations)
• •Vaccinations and parasite control
• •Diagnostics
• •Surgery and neutering
• •Dentistry
• •Microchipping
• •Blood pressure checks
• •Six-month health checks
• •Grooming and nail clipping
• •Anal sac expression
• •Home visits

Emergency care (as stated by the clinic): emergencies are handled during normal opening hours by contacting the practice; out-of-hours emergencies are referred to a dedicated emergency service (YourVets).

Review examples of cases treated include

• •Ongoing care for dogs including a case involving Addison’s disease
• •Emergency care for guinea pigs, including end-of-life support

People

While individual clinicians aren’t named in the information provided, reviews describe

• •Vets who explain options and avoid rushing owners into decisions (noted during an emergency visit with a guinea pig).
• •Nursing team interactions that some pets appear to respond positively to (one owner describes their dog being eager to greet the nurses and receiving ongoing support).
• •Reception staff described as compassionate in a difficult situation (praised during a euthanasia visit).

A contrasting account mentions an unhelpful phone manner when seeking urgent advice for a young puppy.

Reviews

4.4 stars from 165 reviews. - Urgent access and emergency handling: one owner reports being seen within 30 minutes for a small-animal emergency.

• •Communication and decision support: owners mention thorough explanations and being given time to choose between options.
• •Compassionate care (including euthanasia): respectful handling and practical kindness (e.g., wrapping a pet in a clean blanket to take home).
• •Inconsistent phone experience: one review reports a dismissive response when calling about a puppy in pain, which conflicts with other accounts of supportive staff.