The Veterinary Clinic, Lazy Hill

- Recent reviews are mostly very positive about kindness, reassurance and thorough communication. - Urgent access stands out in several accounts, including one hamster seen immediately and one guinea pig emergency seen within half an hour. - Longer-term care is also praised, with owners describing ongoing support for chronic conditions such as hyperthyroidism, arthritis and Addison’s disease, as well as surgery and follow-up care.

The Veterinary Clinic, Lazy Hill is a small-animal practice in Walsall that is part of CVS Group and listed as an RCVS General Practice. It offers routine preventative care alongside diagnostics, surgery and dentistry. Recent feedback is largely positive, with owners highlighting kind handling in urgent situations, supportive communication, and compassionate end-of-life care.

Services

•Routine care includes consultations, nurse consultations, vaccinations, parasite control, microchipping, blood pressure checks and six-month health checks.
•Clinical services listed include diagnostics, surgery, neutering and dentistry, along with nurse-led support such as grooming, nail clipping and anal sac expression.
•Home visits are available. During normal opening hours, emergencies are handled through the practice; out-of-hours emergencies are referred to YourVets.
•Recent reviews give practical examples of the case mix, including emergency appointments for a hamster and guinea pig, long-term management of hyperthyroidism and arthritis in an elderly cat, Addison’s disease care in a dog, tumour surgery, and euthanasia support.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services.

People

Owners specifically praise the vets for explaining options clearly and not rushing decisions, particularly in emergency and end-of-life situations. The nursing team is mentioned positively for their rapport with regular patients, and reception staff are described as kind and compassionate during difficult visits. One review reports a poor experience with staff on the phone when seeking urgent advice.

Reviews

The clinic has 4.4 stars from 167 Google reviews.

•Recent reviews are mostly very positive about kindness, reassurance and thorough communication.
•Urgent access stands out in several accounts, including one hamster seen immediately and one guinea pig emergency seen within half an hour.
•Longer-term care is also praised, with owners describing ongoing support for chronic conditions such as hyperthyroidism, arthritis and Addison’s disease, as well as surgery and follow-up care.
•End-of-life care is a recurring strength in feedback, though there is one negative review about dismissive phone handling for a puppy in pain.

Reviews for The Veterinary Clinic, Lazy Hill

Note: Showing the 7 most recent Google reviews out of 167 we track in total. Recent reviews may not be representative of overall sentiment.

Georgina Bowker

3 months ago

Thank you so so much for seeing my hamster brownie today immediately as an emergency. All staff were so kind and understanding as I was very stress and upset and it ment so much to me. He is my best friend and I hope his medication works 🩷🐹🍫

H J

4 months ago

First Vets looked after our 18 year old cat Bonny for the last 6 years and she had regular visits to manage her medical problems ( hyperthyroidism, arthritis and surgery to remove a tumour 2022) so she had a really good quality of life. Unfortunately she became very unwell just before Christmas and we had to take her for the final time. The vet was extremely kind and made sure she didn't suffer. I would like to thank all the staff at the practice for all their care shown over the years. Bonny had a long and happy life.

Leaves Genniver

6 months ago

the best vets in my experience for small animals. i have used first vets on several occasions now for my guinea pigs, the most recent being for an emergency. we were able to get an emergency appointment within half an hour of phoning. the vets are not only knowledgeable but so kind as well. i have experienced different vets surgeries in the past who are afraid of small animals or have refused to touch them but nothing compares to the care both my guinea pig and i received at first vets. the vet we saw talked us through our options and didn’t make us feel rushed to make a decision. unfortunately, my guinea pig was put down but they handled her with dignity and respect, wrapping her in a clean blanket for me to take her home in. i must also praise the reception staff as well, who were so genuinely kind and compassionate. we were so very well looked after on a truly awful evening, i really am grateful to have such a knowledgeable and caring vet practice in my area.

Carl Hudson

7 months ago

The attitude of the staff on the phone was awful, they were happy to make a 12 week old puppy crying in pain until the next day, with an answer of " there's other vets try them" awful attitude,

Siân Kumar

10 months ago

FirstVets are awesome. They saved our Penny’s life when she was hit at six months old with Addisons Disease, and helped us heal our Luna - despite initially thinking she might need to be put down. They regularly care for our girls; Penny can’t wait to get inside the vets to say hello to all the nurses. She cries until everyone has said hello to her, and the nurses even have their own pet name for her. Luna is a little less excited 😅😂 but she receives excellent care and has learned that not all vets are scary and that she gets cared for and loved too.

peter hawthorn

Very informative and thorough. Recommended again.

Rav Ram

11 months ago

Great service and wonderful friendly staff who always look after the needs of my dog. They give great advice and always on hand to support.