White Cross Vets Bloxwich

White Cross Vets Bloxwich in Walsall is part of the White Cross Vets group and is owned by IVC Evidensia. The practice is listed as a veterinary nurse training facility. Recent feedback is mixed: many owners describe friendly, caring service and clear advice, while a smaller number report serious concerns about communication, fees, and the handling of a surgical case.

Services

•General consultations and treatment planning for dogs, including discussions that help owners understand options and make informed decisions.
•End-of-life care, with one recent review describing a compassionate euthanasia appointment for a cat.
•Surgical care is part of the practice’s work, with operations mentioned in recent feedback.
•Veterinary nurse training facility status, as listed by the practice.

Pricing

No published pricing information is currently available for this clinic.

People

•Will (vet): praised by a recent reviewer for being knowledgeable and for explaining a dog’s treatment plan clearly.
•Wider team: several recent reviews describe the staff as friendly, caring, helpful, informative, and supportive.
•Unnamed vet: one reviewer reported a rude and condescending interaction during an appointment.

Reviews

White Cross Vets Bloxwich has a 4.6-star Google rating from 366 reviews. Recent feedback shows a generally positive tone overall, alongside a couple of strongly negative experiences.

•Several recent reviewers say the staff are friendly, caring, helpful, and supportive, with praise for the overall level of service and advice.
•Clear explanations stand out as a positive theme, including specific praise for vet Will for helping an owner make an informed decision about treatment.
•Compassionate end-of-life care is highlighted in one review, with a cat owner describing the team as kind and supportive during a difficult final visit.
•Negative feedback includes one complaint about being charged after a very short appointment where the reviewer says no examination or vaccination was carried out, and another serious allegation about the handling of bleeding after an operation.

Reviews for White Cross Vets Bloxwich

Note: Showing the 7 most recent Google reviews out of 366 we track in total. Recent reviews may not be representative of overall sentiment.

Natalie Brittain

3 months ago

The absolute best vets in walsall! The staff are always friendly and caring. Informative and supportive. They will do everything within their power to help.

Paula Mason

4 months ago

Staff friendly and very helpful. Excellent service and advice given on whatever the problem is.

Miruna tuta

5 months ago

After many years as a client, I will never return to this clinic. What happened yesterday should simply not be possible in a professional veterinary practice. When I booked the appointment, I clearly explained over the phone what my dog needed. I should have been told at that point that the vaccination could not be done. Instead, I was asked to come in, which now feels like the only purpose was to charge a consultation fee. The visit lasted around five minutes. My dog was not examined, no treatment or vaccination done, and I was simply told to go to another vet in Birmingham. Despite this, I was spoken to in a rude and condescending manner by the vet and stated that the £61 charge was for “his time”. To make matters worse, no receipt was provided. The health check that I need at another clinic in Birmingham costs £100, and only to be told this they have charge me more than half? Why your clinic couldn’t do it? Charging a significant fee for doing absolutely nothing, combined with poor communication and a lack of basic courtesy, is completely unacceptable. This experience was shocking and deeply disappointing, especially after being a loyal client for many years. I cannot recommend this clinic.

Charlotte Bartlett

5 months ago

Lou Weeze

5 months ago

Will has been an excellent vet, very knowledgeable and explained everything well so I could make an informed choice about my dogs treatment plan

Alfie. Till.

7 months ago

We had to have our cat Belle put to sleep.The team were so caring and made our last few minutes with our beloved pet ones we will cherish forever ❤ thankyou x

Mel Harrison

7 months ago

Don’t trust this vets!!! We took our Akita Maisey here for an operation which she came out of okay at 12. At 5 when we were due to pick her up we received a call to see she was bleeding out !!! They then wanted us to drive her to an out of hirs overs while she was bleeding out. No care. I insisted they stopped the bleed then I would take her. They never stopped the bleed and she died from a routine operation. She was a 8 year old healthy Akita before we trusted these vets. Shame on u !!!!