Orchard Veterinary Centre

- Getting seen quickly: multiple reviewers mention being seen at very short notice/straightaway for an unwell cat. - Positive interactions with staff/vet: reviewers describe the vet as “nice and understanding” and staff as friendly/helpful. - Concerns about process and communication: one reviewer reports a long wait for a booked appointment, routine treatment carried out out of sight in a back room, and being given medication intended for another client.

Services

Based on the information available from clinic data and recent reviews, the practice is associated with

•Veterinary nurse training (listed as a training facility).
•Short-notice/same-day appointments for sick pets (cats mentioned).
•In-clinic treatments including injections and ear treatment (kitten case).
•Surgical procedures/operations (a dog operation is mentioned; one review says it was carried out at a different branch).
•Prescribing/dispensing medication, including eye drops (one review mentions the cost and later finding the same item online).

Pricing

Explicit prices mentioned in reviews

•Consultation fee: £60 (compared by one reviewer to £35 at another practice).
•£120 for a “5 minute appointment and eyedrops” (as described by one reviewer).
•£195 spent at an appointment (one reviewer also says no receipt was given, and they later realised this at home).

Reviews

Google rating: 4.5 stars from 247 reviews. “”

•Getting seen quickly: multiple reviewers mention being seen at very short notice/straightaway for an unwell cat.
•Positive interactions with staff/vet: reviewers describe the vet as “nice and understanding” and staff as friendly/helpful.
•Concerns about process and communication: one reviewer reports a long wait for a booked appointment, routine treatment carried out out of sight in a back room, and being given medication intended for another client.
•Cost concerns: some reviewers describe the practice as expensive, giving specific examples of consultation and appointment/medication costs.
•Branch/procedure logistics: one reviewer says they weren’t told an operation would be at a different branch, leading to confusion and lateness.

Reviews for Orchard Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 247 we track in total. Recent reviews may not be representative of overall sentiment.

Karina Millership

in the last week

Diane

3 months ago

We visited this vets for the first time, our cat wasn't well so we rang up to see if they could see him, they got us in straightaway, registered at the same time. The staff and vet are very friendly and helpful. Would definitely recommend this veterinary centre!

Jeff

They saw our cat at very short notice. The vet was really nice and understanding. Would highly recommend this vets.

Stephanie Jackson

Took kitten this afternoon ,arrived at 3.20pm for a 3.30pm appointment to leave at 5.55pm and £195 lighter with now receipt given (only realised when we got home) ni emergencies going on that we could and not crowded either. We were given wrong medication which was meant for the customer who was before us. kitten was taken in the back room without us for injection and ear treatment. Never been to a vet that treats in different room for routine stuff. Quite happy never to step foot in there again , have other pets to register but won't be bothering.

Gemma Owen

5 months ago

My husband has already left a review this week however I do want to mention again how expensive this vets is. Consultation is £60 and £35 at a nearby vets. (I rang around and checked this week) We have changed to another vet this week as we constantly felt ripped off. My husband forgot to mention on the day of our dogs operation we were never told the procedure was going to be at the oldbury branch. We went to the wednesbury branch by mistake which made us late for her operation by the time we got to oldbury. I think they need to look at their pricing as they are almost double the price of other local vets and it’s unfair people who care for their animals and just can’t afford it. We were shocked to pay £120 for a 5 minute appointment and eyedrops that we since found online for £10. Maybe we could have been advised that there was a cheaper way for us to access the medication.