Firstvets - Aldridge | Vets in Walsall, West Midlands

Firstvets – Aldridge operates under the Firstvets name and is set up for small-animal care, with multiple owners specifically describing treatment for guinea pigs alongside dogs. In the latest reviews, people mention being able to get an urgent appointment quickly (one report of being seen within half an hour), and vets explaining options without rushing decisions. There’s also a clear negative outlier about phone handling of a painful puppy, where the caller felt they were told to wait until the next day or “try” other vets.

Services

•Emergency care: Listed in clinic data as offering emergency veterinary services (24/7 or extended hours). One reviewer describes getting an emergency appointment within about 30 minutes.
•Veterinary nurse training facility: Listed in clinic data as a veterinary nurse training facility.
•Small-animal species seen (from reviews): Guinea pigs are explicitly mentioned; dogs are also discussed in multiple reviews.
•Services listed on the Firstvets website page available to us: consultations; diagnostic tests & imaging (including in-house lab work, X‑ray and ultrasound); dentistry with on-site dental procedures; microchipping; neutering; surgery; vaccinations; nurse clinics; parasite control; six‑month health checks; grooming/nail clipping; blood pressure checks; anal sac expression; and home visits.
•Out-of-hours arrangements (from the website page available to us): out-of-hours emergencies are referred to an external provider (“YourVets”), with free telephone advice mentioned.

People

•Vets (unnamed in the reviews): One owner of a guinea pig describes the vet talking through options and not making them feel rushed before an euthanasia decision; another review credits the team with managing serious ongoing illness (Addison’s disease) and avoiding euthanasia in another case initially thought likely.
•Nurses (unnamed): One owner describes nurses being welcoming enough that their dog is excited to arrive and greets them; they also mention the dog having a “pet name” used by the nurses.
•Reception team (unnamed): One review highlights compassionate handling during a difficult euthanasia visit; another review reports a strongly negative phone experience, describing the attitude as “awful.”

Reviews

Google rating: 4.4 stars from 165 reviews. - Fast access in an emergency (in at least one case): an emergency appointment was reportedly offered within ~30 minutes.

•Small-animal handling: a guinea pig owner describes previous vets refusing to handle small animals, but says this practice did.
•End-of-life care: one review describes euthanasia handled “with dignity,” including the pet being wrapped in a clean blanket to take home.
•Communication and decision-making: owners mention being talked through options and finding the vet thorough/informative.
•Staff interaction is mixed: several reviews describe friendly, supportive nurses/reception; one reviewer reports a poor phone interaction and feeling their puppy’s pain wasn’t treated urgently.

Reviews for Firstvets - Aldridge

Note: Showing the 5 most recent Google reviews out of 165 we track in total. Recent reviews may not be representative of overall sentiment.

Leaves Genniver

a month ago

the best vets in my experience for small animals. i have used first vets on several occasions now for my guinea pigs, the most recent being for an emergency. we were able to get an emergency appointment within half an hour of phoning. the vets are not only knowledgeable but so kind as well. i have experienced different vets surgeries in the past who are afraid of small animals or have refused to touch them but nothing compares to the care both my guinea pig and i received at first vets. the vet we saw talked us through our options and didn’t make us feel rushed to make a decision. unfortunately, my guinea pig was put down but they handled her with dignity and respect, wrapping her in a clean blanket for me to take her home in. i must also praise the reception staff as well, who were so genuinely kind and compassionate. we were so very well looked after on a truly awful evening, i really am grateful to have such a knowledgeable and caring vet practice in my area.

Carl Hudson

3 months ago

The attitude of the staff on the phone was awful, they were happy to make a 12 week old puppy crying in pain until the next day, with an answer of " there's other vets try them" awful attitude,

Siân Kumar

5 months ago

FirstVets are awesome. They saved our Penny’s life when she was hit at six months old with Addisons Disease, and helped us heal our Luna - despite initially thinking she might need to be put down. They regularly care for our girls; Penny can’t wait to get inside the vets to say hello to all the nurses. She cries until everyone has said hello to her, and the nurses even have their own pet name for her. Luna is a little less excited 😅😂 but she receives excellent care and has learned that not all vets are scary and that she gets cared for and loved too.

peter hawthorn

Very informative and thorough. Recommended again.

Rav Ram

6 months ago

Great service and wonderful friendly staff who always look after the needs of my dog. They give great advice and always on hand to support.

Firstvets - Aldridge